Privacy policy

Information on the processing of personal data

CTC AB 556060-2269 processes your personal data for purposes as described below. CTC AB serves as the data controller for the processing of your personal data. Contact details: CTC AB, Box 309, SE-341 34 Ljungby, Sweden, +46 (0)372 88 000. We endeavour to protect your privacy and wish to provide you with information on how we process your personal data.

What personal data do we collect about you and for what purpose (why)?

In order to make your home visit. (Applies to the "Book a home visit" form at www.ctc-heating.com)

Processing carried out

Transmission of personal data to third parties who contact you for further communication.
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Categories of personal data

Name
Street address
Postal code
City
Telephone number
Email

To be able to contact you. (Applies to the "Contact me" form on www.ctc.se)

Processing carried out

Transmission of personal data to third parties who contact you for further communication.
Store
Record
Read
Delete
Update

Categories of personal data

Name
Street address
Postal code
City
Telephone number
Email

To be able to make a savings calculation on your property. (Applies to the "Savings calculation" form on www.ctc-heating.com)

Processing carried out

The data is used to make an energy calculation, which in turn is used to compile a quote.
The data, the energy calculation and the quote are forwarded to the selected installer.
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Categories of personal data

Name
Street address
Postal code
City
Telephone number
Email
Information about your property

Legal basis: The collection of your personal data is necessary for us to complete the agreement with you. You are not obligated to provide us with your personal data. If you choose not to provide your personal data, we will not be able to perform selected services.

Retention period: Until the service has been completed.

For your product warranty to be valid. (Applies to the "Warranty registration" at www.ctc-heating.com)

Processing carried out

Registration of installed product(s).
Disclosure to a third party regarding details of your installed product(s) and information on where the product(s) is/are installed.
Store
Record
Read
Delete
Update

Categories of personal information

Name
Street address
Postal code
City
Telephone number
Email
Serial number of installed product
Property designation

Legal basis: CTC's legitimate interest involves insuring the products with third parties, which enables us to offer you a long-term warranty.
Retention period: Duration of the warranty period.

In order to provide our CTC Info application
The CTC Info app does not process any sensitive information such as personal data, user data, etc. as the app is completely open to all users. CTC Info contains no adverts or other forms of payment. There are no restricted areas in the app, all content is open to all users. The content of the app is material provided by CTC such as manuals and is aimed at users of CTC's products.

Who has access to your personal data?

We disclose your information to third parties such as installers and partners so that services requested by you can be performed. We also disclose information to insurance companies in order for the products to be insured.

Your rights

Pursuant to data protection legislation, you have the right to request information regarding the personal data that is processed about you, and you have the right to request the rectification of your personal data. You also have the right to object to the processing of your personal data and request the restriction thereof, and you have the right to request the erasure of your personal data. In certain instances, you also have the right to request that your personal data be provided to you in a structured, widely used and machine-readable format, and that this data be transferred to another data controller (data portability).

To exercise your rights, kindly contact dpc@ctc.se. If you are not satisfied with our service, you also have the right to lodge a complaint with the Swedish Data Protection Authority or other competent supervisory authority in accordance with data protection law.

The privacy policy was last updated on 24/05/2018.