Troubleshoot faults with my product
Response
Servicing and warranty cases
I want to print new Ecodesign labels
Response
You can print labels from the Ecodesign page where you can choose to print product labels or package labels.
What size heat pump should I have?
Response
It depends on how the house has been built, what indoor temperature you want, where in the country the house is situated, etc. We recommend an energy calculation. Enter your details and we'll produce a detailed calculation.
What is a calculation and who performs it?
Response
Energy calculations involve calculating the energy and output of your property in order to select an appropriate product. This is done by your nearest CTC distributor/installer. Find an installer near you.
How do I prepare the ground before installing the CTC EcoAir?
Response
You can find more detailed information in the manual, which can be downloaded from the website – otherwise, please contact your installer.
Can I increase the temperature of the hot water?
Response
Our products offer you the possibility of activating extra hot water. See your manual for more detailed instructions.
Simple guides for increasing/decreasing heat in the different products.
Response
You can find these in the manual. If you don't have the manual, you can download it here. Download product sheets and manuals.
Can I order spare parts directly from you?
Response
As a private individual you order spare parts from your CTC installer/service firm. Find an installer near you.
Where can I get spare parts for my boiler?
Response
As a private individual you order spare parts from your CTC installer/service firm. Find an installer near you.
I keep getting an alarm, what do I do?
Response
See the manual or contact your installer. Find an installer near you.
How does the warranty work?
Response
Read more about CTC Peace of Mind.
How long does the warranty last on my product?
Response
From 1 July 2012, CTC offers a three-year warranty on all products. The warranty is valid from the installation date. The product must be installed within one year of delivery.
Do you have pellet boilers?
Response
Yes, CTC EcoFlex has a burner and CTC EasyFlex does not. View our pellet boilers.
Can I buy pellets from you?
Response
No, but we do have pellet boilers! View our pellet boilers.
Where can I get hold of an old manual?
Response
Old manuals are available under Downloads.
I've moved into a house with a CTC heat pump, is it insured?
Response
The heat pump is covered by your home insurance. The product may also be covered by a CTC extended warranty, contact Arctic (+46 (0)8 746 05 60) for more information. Have the product's serial number to hand when you contact Arctic.
How old is my product?
Response
Refer to the product's serial number – the four figures in the middle indicate the year and week. For example, 7310-1304-XXXX was manufactured in 2013, calendar week 4. Can't find your serial number? See the guide.
Where do I find the serial number on my product?
Response
It depends which product you have. See the guide.
My installer has been declared bankrupt, the firm has closed down, etc. Whom do I contact?
Response
Depending on what kind of help you need, a large number of installers/service firms are listed on the website. Find an installer by entering your location and you'll receive suggestions for firms nearby.
Information about disassembly, material recycling and/or disposal of used CTC products.
Response
- Decoupling from the heating/hot water system: The CTC product is installed as a single unit, disassembly of subsystems is not possible.
- Disposal: The CTC product must not be disposed of with household waste. The product must be handed in to a return centre.
- Recycling of materials: Some parts of the CTC product can be recycled.
- Recycling combustible parts: The CTC product contains combustible parts.
- Landfill: No parts of the CTC products may be disposed of in landfills.
- Recycling and landfill restrictions: No restrictions.
- Hazardous waste: No restrictions.
- Recycling of electronics/electrics: The CTC product contains electronics.